Vista Cap

1 YEAR WARRANTY
If within one year your Hunters Element product is found to have a manufacturer fault in any way, we will repair or replace it for free! 

LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Hunters Element kit gets damaged, we'll sort you out. If you've torn it on an antler, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.

WARRANTY ISSUES:
Returns for manufacturer defects will be accepted. Please use our Contact Us page to notify us of the issue, including pics and proof of purchase. 

INCORRECT MERCHANDISE:
Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered.  Get in touch via our Contact Us page and we'll help you out!

SIZING RETURNS & OTHER:
For online orders where you would like to change the size of one or more products, please contact us first. Once you have filled in a return request and we receive the product back (still in new brand-new condition with the swing tags included), we will issue with a store credit to the same value. You can then purchase the new size and it will be sent out as normal. Please expect delays with dispatching size exchanges during peak seasons and sale periods.

For a successful return request please attach a photo of the product showing the defect, or for size swaps, show the product in new condition with the tags on and a description to match.

HOW TO RETURN:
For online orders, submit a return request here.
Please use the Contact Us page to contact us to discuss a return process.

Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.

All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Hunters Element Staff. Staff hold the right to refuse exchanges or returns.